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<h1 class="topictitle1">执行备份任务失败，任务详情显示“通知客户端xx完成磁盘xx备份任务失败”或者“通知客户端xx进行磁盘xx备份失败”</h1>
<div><div class="section"><h4 class="sectiontitle">现象描述</h4><p>执行备份任务失败，任务详情显示“通知客户端<em>xx</em>完成磁盘<em>xx</em>备份任务失败”或者“通知客户端<em>xx</em>进行磁盘<em>xx</em>备份失败”。</p>
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<div class="section"><h4 class="sectiontitle">可能原因</h4><p>客户端数据备份完成后，调用VMware生产环境关闭磁盘过久导致超时，备份任务失败。</p>
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<div class="section"><h4 class="sectiontitle">处理步骤</h4><ol><li><span>修改OceanProtect配置文件。</span><p><ol type="a"><li>使用PuTTY，通过管理IP地址，以<strong>admin</strong>用户登录<span>OceanProtect</span>的CLI管理界面。</li><li>执行以下命令，切换到研发用户。<pre class="screen">change user_mode current_mode user_mode=developer</pre>
</li><li>执行以下命令，配置超时时间。默认超时时间为1800000（30分钟），示例中超时时间修改值为3600000（60分钟），也可以根据实际情况修改超时时间。<pre class="screen">change container general namespace=dpa pod_name=infrastructure-0 container_name=om params=get.sh\scurl_url\sset_upgrade\svmware-conf\sPromiseWaitTimeout\s3600000</pre>
</li></ol>
</p></li><li><span>修改客户端所在主机配置文件。其中，<span class="uicontrol">“/opt”</span>为客户端安装目录，请根据实际替换。</span><p><ol type="a"><li>执行以下命令，进入客户端所在主机配置文件。<pre class="screen">vi /opt/DataBackup/ProtectClient/ProtectClient-E/conf/agent_cfg.xml</pre>
</li><li>将<strong>vddkapi_timeout</strong>和<strong>api_invoking_time_interval</strong>的值从1800改为3600。其中，1800表示30分钟，3600表示60分钟，也可以根据实际情况修改。</li><li>按“Esc”，输入“:wq”保存文件。</li><li>执行以下命令，重启客户端服务。<pre class="screen">sh /opt/DataBackup/ProtectClient/stop.sh &amp;&amp; sh /opt/DataBackup/ProtectClient/start.sh</pre>
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</p></li><li><span>重新执行备份任务。</span><p><ul><li>重试任务成功，处理结束。</li><li>重试任务失败，请收集日志并联系技术支持工程师协助解决。</li></ul>
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